1. Who is responsible for the personal data you entrust to us?
The controller responsible for the personal data you provide to us is:
Firma Usługowa Marlena Frączek-Paluch
ul. Wysłouchów 6/16
30-611 Kraków, Poland
Phone number: +48 503 930 876
kontakt@krakowresor.se
2. What personal data do we need and why?
We process only the personal data that is necessary, i.e. your first and last name, telephone number, and email address. In specific cases, we may also process invoicing details (organisation name, address, and company registration number), information about allergies and special dietary requirements, as well as other details depending on the type of service. We need this information to contact you and to ensure that the service we provide is of the highest quality.
In addition, we use Google Analytics on our website to analyse traffic and improve the user experience. This means that technical information such as IP address (in anonymised form), browser type, language, pages visited, and time spent on the site may be collected via cookies. This information is used solely for statistical purposes and to optimise our website.
3. Where do we obtain your personal data?
We obtain your personal data only from you when you order a service from us. If you are the group leader, you provide us with the personal data of the individuals included in the group.
Technical information collected through cookies and Google Analytics is obtained automatically when you visit our website.
4. How long do we retain your personal data?
We retain your personal data until the service has been fully completed, i.e. until the final payment for the service has been made. If the service is provided on a recurring basis, we retain the data for as long as necessary to deliver the service.
Technical information collected through cookies is stored only for a limited period (in accordance with Google Analytics default settings or your browser settings).
5. What is the legal basis for our processing?
The legal basis for this personal data policy is Article 13 of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) (Official Journal of the European Union L 119, 04.05.2016).
Processing carried out via Google Analytics is based on our legitimate interest in analysing and improving our website, as well as your consent to the use of cookies, which you may give or withdraw through your browser settings.
6. With whom do we share your personal data?
We share your personal data with parties involved in delivering the service to you, such as hotels, restaurants, transport providers, museums, and guides. We do this in order to provide the service and to ensure you feel safe and well taken care of as our customer.
In connection with the use of Google Analytics, certain information may be shared with Google Ireland Ltd. and, in some cases, transferred to servers outside the EU/EEA (e.g. in the United States). Google relies on EU Commission-approved Standard Contractual Clauses to ensure an adequate level of protection.
7. What are your rights regarding your personal data?
- You have the right to know how and where your personal data is stored.
- You have the right to have incomplete personal data completed and inaccurate data corrected.
- You have the right to request deletion of your personal data.
- You have the right to object to processing for analytics purposes (including Google Analytics).
- You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or with the relevant supervisory authority in the country where you reside.
